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Board index ‹ Creative Mobile Racing Games ‹ Drag Racing ‹ General Talk and Feedback ‹ Bug Report ‹ Online Bug Reports /All Devices ‹ Sending error reports to CM

Sending error reports to CM

Report Errors & Bugs in online racing (Pro League / friends race) and Multi-Language issues here. Support for all devices: Android Smartphones/Tablets, iOS Devices, Windows Phones.

Forum rules

Think you've found a bug in drag racing, or having trouble getting the game races to work?
Then please check these forums, it’s quite possible the bug has already been addressed and may have a solution, if not open a new topic.
Android --> http://www.dragracingforum.net/viewforum.php?f=132
iOS devices --> http://www.dragracingforum.net/viewforum.php?f=243
Windows devices http://www.dragracingforum.net/viewforum.php?f=464
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3 posts • Page 1 of 1

Sending error reports to CM

Post Wed Mar 27, 2013 12:41 pm
RNR_CrimsonRide Super Street Racer
Super Street Racer

Posts: 297
Location: Lexington, KY
Device(s): SII - Avatar ROM 4.4.2

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This is the body of the email I received from CM when asking how to report an issue in the game.

Please fill out all of this information and send it in an email to Support@Creative-Mobile.com

What version do you have?

What version were you using when the issue happened?

The device you are playing on?

What is the firmware of your device?

Did you get any error message/code before the issue occurred?

When did the issue occur and your actions step by step.

What is your Gamer Tag?

What cars do you use when time out is occur.

Did you download the game on Google market?

What has happened before the game started crashing?

We would be thankful if you will make a screenshot of the issue.

Please, remember, the more information we have, the sooner we can find solution towards the problem.

All following information will be very helpful, as well:

1) Download the aLogCat application available on the Google Play Store
2) Once you have the application downloaded, click on it to launch aLogCat on your device. Start the game and take necessary step to reproduce the issue.
3) Immediately after the issue occurs, switch back to aLogCat. Bring up the application menu, choose "Share" and send the application log to us via the most convenient way for you.
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Re: Sending error reports to CM

Post Wed Mar 27, 2013 1:24 pm
DRF_StagFly User avatar

Site Owner
Site Owner
Legendary Drag Racer
Legendary Drag Racer

Posts: 4277
Location: Germany, Bochum
Device(s): HTC One X+ / iPod/iPad3

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thanks for posting...that's exactly the same info I need when I contact users to describe their issue.
Made this one sticky!
DRFnet [admin|mod]
Please: Search forums for similar threads | Name your thread with a descriptive title about your post
Never ask me for tunes: I'm forum-admin, not tuning-admin

E-Mail: admin@dragracingforum.net
DRF name change here

Re: Sending error reports to CM

Post Wed Mar 27, 2013 1:32 pm
RST_Legend User avatar

All Class Master
All Class Master

Posts: 2432
Location: Bristol, CT USA
Device(s): HTC One

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Great work Rick!!
~Legend~

"We Dem Boyz"



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3 posts • Page 1 of 1

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